Privacy Policy

1. Introduction

MixMate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (mixmate.ca) or use our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or app.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register a product warranty
• Subscribe to our newsletter
• Create an account in the MixMate app
• Subscribe to premium app features
• Contact customer support
• Participate in surveys or promotions

This information may include: name, email address, mailing address, phone number, purchase date, purchase location, and order number.

Usage Information

We automatically collect certain information when you use our services, including:

• Device information (device type, operating system, unique device identifiers)
• Usage data (app features used, recipes viewed, time spent in app)
• Log data (IP address, browser type, pages visited, access times)
• Location data (if you grant permission in the app)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and app and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process warranty registrations and honor warranty claims
• To send transactional emails (warranty confirmations, order updates)
• To deliver newsletter content and promotional offers (with your consent)
• To provide and maintain our mobile application
• To process subscription payments and manage your account
• To personalize your experience and recommend relevant recipes
• To improve our products and services
• To communicate with you about customer service issues
• To prevent fraud and enhance security
• To comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as email delivery, payment processing, data analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Business Transfers

If MixMate is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information for any other purpose with your consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Warranty registration data is retained for the duration of the warranty period plus applicable legal requirements. Account data is retained until you request deletion or close your account.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate information
• Deletion: You can request that we delete your personal information
• Opt-out: You can unsubscribe from marketing emails at any time using the unsubscribe link
• Data portability: You can request a copy of your data in a portable format
• Withdraw consent: You can withdraw consent for data processing where consent was the legal basis

To exercise these rights, please contact us using the information provided below. Please note that warranty-related emails are transactional and cannot be unsubscribed from, as they are necessary for product support.

7. Email Communications and Unsubscribe

We send two types of emails:

• Transactional emails: Warranty confirmations and order-related communications (cannot be unsubscribed)
• Marketing emails: Newsletter, recipes, tips, and promotional offers (can be unsubscribed at any time)

You can unsubscribe from marketing emails by clicking the "Unsubscribe" link at the bottom of any marketing email or by visiting our unsubscribe page.

8. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

9. Third-Party Websites and Services

Our website and app may contain links to third-party websites and services, including Amazon for product purchases. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

10. Children's Privacy

Our services are not intended for individuals under the age of 21 (or the legal drinking age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country, where data protection laws may differ. By using our services, you consent to the transfer of your information to Canada and other countries where we operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: